Residential and Commercial Garage Door Services

Prima Garage Doors Answers Your Frequently Asked Questions

Prima Garage Doors is a premium service company in Sacramento, California providing high quality residential and commercial garage door services. On this page, we list down the most frequently asked questions we get from our customers and provide answers to them, including all relevant information our clients need to know more about our services in Sacramento.

  1. What services do Prima Garage Doors provide, exactly?

As our name already suggests, we provide garage door services to both residential and commercial clients in the Sacramento, CA area. We install, repair, replace, and maintain garage doors to both residential and commercial units, which means we cater to a wide variety of clientele. We install all kinds of garage doors and garage door systems, including automatic, high-tech ones. We only employ highly skilled and educated professional technicians to either install, remove, replace, repair, or maintain a garage door in need of a fix or replacement.

  1. Do you provide services to the entirety of Sacramento?

Absolutely! We’ve expanded our coverage to the entire Sacramento area. So far, we’ve serviced clients whose houses or businesses are located in Citrus Heights, Carmichael, Davis, Dixon, Elk Grove, Fair Oaks, Antelope, Arden Arcade, Folsom, Granite Bay, Lincoln, Florin, Rio Linda, Linda, Rocklin, North Highlands, Rancho Cordova, Rosemont, Roseville, Woodland, and Yuba City.

  1. How are commercial garage doors different from residential garage doors?

It all boils down to a garage doors durability, function, type, and capability. Residential garage doors not only serve a utilitarian but also aesthetic purposes. Commercial garage doors require more heavy durability and are less stylish in nature. Both are supposed to provide maximum security and functionality.

To give you a more comprehensive idea, the range of services we provide for residential garage doors include malfunction troubleshooting, maintenance, torsion and extension spring replacement, spring adjustment, spring balance, opener repair and replacement, track replacement, roller repair and replacement, opener system installation, and safety inspections. We provide all these in emergency situations as well.

For our commercial garage doors, aside from those services abovementioned, we also sell storefront doors, security gates, and commercial overhead doors. Essentially, our services for residential and commercial garage doors are the same; it’s just their type and nature that differ. We also provide emergency services to business owners in cases of breaking and entering, robberies, and illegal intrusions.

  1. I live in the Sacramento Area and would like to call you for a garage door service. How fast should I expect you to arrive at my location?

As a matter of protocol, we don’t provide a specific ETA to any of our customers in Sacramento, at least until they give us their basic information such as location, type of service needed, and whether or not they’re in some type of emergency. Of course, our response time varies on a case by case basis, but as always, we strive to arrive on time. We prioritize emergency situations such as robberies and break-ins. Our responsiveness also depends on the weather, traffic condition, and a customer’s exact geographical location. But so far, we’ve never heard any complaints from all our previous customers about our response time, which is something we take pride in.

  1. Aside from your contact number, is there any other way to contact you?

Of course! If you have more questions, you can contact us here.

  1. What are your operating hours?

For scheduled appointments we are open during the week from 7:00 am until 9:00 pm. We also provide emergency services that are always operational,  24 hours a day, 7 days a week, all year round. We stay open even on non-working holidays and despite terrible weather conditions. Our hotline is always working as we have a stationed customer service representative waiting to answer your call.

  1. I want my garage door maintained or repaired, but I don’t exactly know what’s wrong with it.

No problem! Give us a quick call and we’d gladly make a quick and free assessment. We also give free quotes based on basic information our customers provide us with. It’s easy for us to give quick assessments even if it’s over the phone, and we can give assistance with just simple descriptions from customers.